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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Jer Bear

Jer Bear

January 2, 2025

5  out of  5
rating by Jer Bear
"Rocio Jimenez and all the staff have been amazing! Thanks for all your help."
We responded:
"I'm happy to hear that you had such a positive experience with Rocio Jimenez and the rest of our team. Your appreciation means a lot to us. If you ever need further assistance or have any questions, feel free to reach out. Thank you for your kind words!"
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Belen Itehua

December 26, 2024

5  out of  5
rating by Belen Itehua
"I highly recommend Heather made the process very easy"
We responded:
"Thank you, Belen, for your wonderful recommendation! I'm glad to hear that Heather made the process easy for you. Our team is always here to assist with any future needs or questions you may have."
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Alejandra Carranza

December 26, 2024

5  out of  5
rating by Alejandra Carranza
"I RECOMMEND TRACI’S AGENCY HEATHER MADE GETTING MY QUOTE EXTREMELY EASY. 10 STARS ⭐️ FOR HEATHER 🥰"
We responded:
"Thank you, Alejandra! I'm so glad to hear that Heather made the process of getting your quote easy. Your recommendation means a lot to us. If you have any more questions or need assistance in the future, feel free to reach out!"
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Carol Berghen

December 19, 2024

5  out of  5
rating by Carol Berghen
"I have been with State Farm for many years. There are a number of different assistants but I always hope to get Rocio when I call. She is friendly, always helpful with my many questions, efficient, and just takes care of whatevever I am in need of with ease. How lucky Traci is to have her."
We responded:
"Thank you, Carol, for your wonderful feedback! We're so happy to hear about your positive experiences with Rocio. Her dedication to providing friendly and efficient service is truly appreciated, and we're grateful to have her on our team. If you ever have more questions or need assistance, don't hesitate to reach out. We're here to help!"
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Ashley Black

December 19, 2024

5  out of  5
rating by Ashley Black
"We buy all our insurance with State Farm. Their customer service is outstanding, which we learned after we had a major fire in our SF home. After that, we went to Traci Hollander's team for everything. Rocio Jimenez has especially given us the kind of responsive and careful attention that is difficult to find today."
We responded:
"Thank you, Ashley, for your wonderful feedback! I'm so glad to hear that our team, especially Rocio, has been able to provide you with the attentive and responsive service you deserve. It's our priority to support you through any situation, and we're grateful for your trust in us for all your insurance needs. Please feel free to reach out anytime you have questions or need assistance."
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Sunshine Kalaaukahi

December 18, 2024

5  out of  5
rating by Sunshine Kalaaukahi
"Greatly appreciate how knowledgeable and patient Tina was with all of my many questions. Defiantly a keeper!"
We responded:
"Thank you, Sunshine, for your wonderful feedback! I'm so glad to hear that Tina was able to assist you with her knowledge and patience. We are grateful to have her on our team. If you have any more questions, feel free to reach out anytime!"
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Lambert Management

December 16, 2024

5  out of  5
rating by Lambert Management
"Love Heather! She is always kind and friendly. She has always strived to do her best for everyone and make sure you get the best rate possible. Love this company!"
We responded:
"Thank you! We're so happy to hear your appreciation for Heather's dedication and friendliness. It's wonderful to know she consistently provides great rates and service. We truly value your support and look forward to continuing to serve your insurance needs!"
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kevin thomas

December 11, 2024

5  out of  5
rating by kevin thomas
"Rocio spent a lot of informative time to review all of my polices with State Farm. She helped me to see various options for adjusting my coverage."
We responded:
"Kevin, thank you for your wonderful review! I'm glad Rocio could assist you in reviewing your policies and exploring different coverage options. We're grateful for your trust in our office. If you have any more questions or need further assistance, don't hesitate to reach out!"
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Lisa Johnson

December 11, 2024

5  out of  5
rating by Lisa Johnson
"My experience was super easy and seamless. That’s how I like it! Lisa"
We responded:
"Lisa, I'm so happy to hear that your experience was easy and seamless! We always aim to make things as smooth as possible for our customers. If you ever need anything else, don't hesitate to reach out. Thanks for your feedback!"
Profile photo of Tim Ming

Tim Ming

December 11, 2024

5  out of  5
rating by Tim Ming
"I just wanted to say I spoke to a agent and her name was Heather and she was exceptionally helpful with all my questions and was very polite. Thanks again Heather for all your help."
We responded:
"Thank you, Tim, for sharing your experience! I'm happy to hear that Heather was able to assist you with your questions and that you found her to be polite and helpful. We appreciate your feedback and are always here if you need further assistance. Have a great day!"
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Danielle Supyk

December 10, 2024

5  out of  5
rating by Danielle Supyk
"Heather Love made buying life insurance easy and I now have peace of mind for my family’s financial protection after I’m gone. She’s knowledgeable, professional and caring. Highly recommend!"
We responded:
"Danielle, thank you for sharing your experience! I'm glad Heather made the process of buying insurance straightforward and provided you with peace of mind. Her knowledge and professionalism are truly valued by our team. We appreciate your recommendation and are here for any future needs you may have."
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William Russell

December 10, 2024

5  out of  5
rating by William Russell
"Heather Love is like a god sent... everything I was confused abt she simplified it, made working with insurance company tons easier... for that thank you state farm, and huge shout out to Heather Love, she's a major asset to ur company"
We responded:
"William, thank you for your wonderful review! We're so happy that Heather was able to simplify everything for you and make your experience with our agency easier. Heather is indeed a valuable part of our team, and your kind words mean a lot to us. If you have any more questions or need further assistance, don't hesitate to reach out. We're here to help!"
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David Helton

December 10, 2024

5  out of  5
rating by David Helton
"The level of service you get combined with the understanding, humor and absolute kindness makes it impossible to go anywhere else. Thank God they have the BEST rates because even if they didn't, I'd still work with Traci! Everything is just easy with State Farm."
We responded:
"David, thank you so much for your wonderful review! I'm truly happy to know that our service, understanding, and kindness have made such a positive impact on you. It's fantastic that you find everything easy with State Farm and appreciate our rates. We're always here to help with any future needs or questions you might have. Your support means a lot to us!"
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savanna llamas

December 9, 2024

5  out of  5
rating by savanna llamas
"Heather Love has been such a great agent to us, 100% recommend her!"
We responded:
"Savanna, thank you for your wonderful review! I'm so happy to hear that Heather has provided you with such excellent service. We truly appreciate your recommendation and look forward to continuing to assist you with your insurance needs. If you ever have any questions or need further assistance, our office is always here to help!"
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Angie Prado

December 9, 2024

5  out of  5
rating by Angie Prado
"Heather Love has helped me & my family for years! She is great, I highly recommend her over & over 😊😊"
We responded:
"Angie, thank you for your wonderful review! We're so happy to know that Heather has been a great help to you and your family over the years. Your recommendation means a lot to us. If you ever need anything in the future, don't hesitate to reach out! 😊"
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Carolyn and Mitch J

December 7, 2024

5  out of  5
rating by Carolyn and Mitch J
"We have spoken to Vincent about insurance options and he gave very detailed information in a clear and concise manner. Making insurance less scary and easier to understand. Look forward to speaking to him more in the future."
We responded:
"Carolyn and Mitch, Thank you for your wonderful feedback! I'm glad Vincent could provide you with clear and detailed information about your insurance options. It's great to know that he made the process easier to understand. We look forward to assisting you further in the future! Best regards, Traci"
Profile photo of Mitch J

Mitch J

December 7, 2024

5  out of  5
rating by Mitch J
"Really enjoyed the insight Vincent shared with me during my journey seeking advise on the best coverage for my needs."
We responded:
"Mitch, thank you for your wonderful review! I'm glad Vincent could provide valuable insight during your search for the best coverage. We appreciate your trust in our team and are always here to help with any future needs!"
Profile photo of Scott Martini

Scott Martini

December 7, 2024

5  out of  5
rating by Scott Martini
"Vincent did an outstanding job in getting my life insurance needs met. He was professional, efficient, and most conscientious in the use of my time. I will definitely go back to see him for another policy in the event of my untimely demise."
We responded:
"Scott, thank you for your wonderful review! I'm glad Vincent could assist you so professionally and efficiently. It's great to know you appreciated his conscientious approach. We look forward to helping you with any future policies or questions you may have."
Profile photo of Richard Brown

Richard Brown

December 7, 2024

5  out of  5
rating by Richard Brown
"I called up to get some information and a quote. I talked to Heather. She was very pleasant and full of the answers I needed. It's hard to find good customer service nowadays. Thanks for the info. -RB"
We responded:
"Richard, thank you for your kind words! I'm happy to hear that Heather was able to provide you with the information and quote you needed. We strive to offer excellent customer service, and it's great to know that Heather made a positive impression. If you have any more questions or need further assistance, don't hesitate to reach out. We're here to help!"
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Mindy Race

December 6, 2024

5  out of  5
rating by Mindy Race
"Heather Love is so informative and honest. Very helpful without being pushy! She's awesome!"
We responded:
"Mindy, thank you for your wonderful feedback! I'm glad to hear that Heather provided you with such informative and honest service. We appreciate her dedication to being helpful without any pressure. She's indeed a valuable part of our team. If you need any further assistance, feel free to reach out!"
Profile photo of K Murphy

K Murphy

December 5, 2024

5  out of  5
rating by K Murphy
"Eva Lee is a great asset to your team. She found a way to get me a great discount on my two homeowners policies by combining with a non-owned auto insurance policy. Two thumbs up, way up !"
We responded:
"Thank you for your fantastic review! I'm glad to hear that Eva Lee was able to assist you in finding a great discount by combining your policies. We appreciate your positive feedback and are grateful to have Eva on our team. If you need any further assistance, don't hesitate to reach out."
Profile photo of Laura Duchen

Laura Duchen

November 19, 2024

5  out of  5
rating by Laura Duchen
"Great customer service! Rocio is always very responsive and helpful. I recommend this office and State Farm as a whole."
We responded:
"Laura, thank you for your wonderful review! I'm glad to hear that Rocio has been responsive and helpful. Your recommendation means a lot to us. If you ever need anything, our office is here to assist you. - Traci Hollander - State Farm Insurance Agent, San Francisco, CA"
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Inna Yesayants

November 18, 2024

5  out of  5
rating by Inna Yesayants
"I recently called the insurance company for my new car, and Rosio assisted me over the phone. She was incredibly polite, patient, and knowledgeable, taking the time to explain everything clearly. As this was my first time dealing with insurance, I had many questions, and Rosio made sure I understood all the details. I was especially impressed by her efforts to find the best options for me. Her exceptional customer service made the experience a positive one, and I truly appreciate her help. Thanks to Rocio Jimenez! I’m happy to continue working with State Farm and Traci Hollander's team."
We responded:
"Inna, thank you for sharing your experience! I'm glad Rocio could assist you with your new car insurance. We're grateful to have her on our team, and we're happy you're satisfied with our service. If you have any more questions or need further assistance, our office is here to help! - Traci Hollander - State Farm Insurance Agent, San Francisco, CA"
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Timothy Seavey

October 17, 2024

5  out of  5
rating by Timothy Seavey
"Heather was most helpful in canceling my insurance and did everything to make my mistake as painless as possible. Thanks again."
We responded:
"Thank you, Timothy, for your kind words! I'm glad Heather could assist you and make the process as smooth as possible. We appreciate your feedback and are always here to help with any future needs. - Traci Hollander - State Farm Insurance Agent, San Francisco, CA"
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A Nonymous

October 11, 2024

5  out of  5
rating by A Nonymous
"Heather has been a pleasure to work with, thanks heaps for all the support!"
We responded:
"Heather has been a fantastic part of our team, and we're happy to know she provided you with such great support! Thanks for sharing your experience! - Traci Hollander - State Farm Insurance Agent, San Francisco, CA"