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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Mike Nealon

July 3, 2026

5  out of  5
rating by Mike Nealon
"I called for help with updating homeowners insurance. Karina jumped right on it and she had the changes completed the same day. Thank you Karina!"
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Karen Jensen

July 2, 2026

5  out of  5
rating by Karen Jensen
"Karina Larrea in Traci Hollander's office is fantastic! She was a huge help in taking the time to review my coverage options and explain the differences between various policies. She is very knowledgeable and a great asset to StateFarm!"
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Cheryl Rouch

July 2, 2026

5  out of  5
rating by Cheryl Rouch
"We all know Jake from State Farm but if you live in California or Nevada, you need to know Heather. Heather is extremely knowledgeable and listened attentively to my questions and concerns to help me find the right plan. She made sure I knew all my options and explained everything clearly and thoroughly. I highly recommend her if you are seeking any type of insurance."
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Geoff

June 25, 2026

5  out of  5
rating by Geoff
"Extra special thanks to Diana Lima in Traci Hollander’s office. She went considerably more than the extra mile to resolve a mortgage lender’s issue concerning my HOA’s Master Policy. A pleasure to work with, Diana quickly understood the issue, found the answer, communicated with the people involved, and enabled a loan to be approved."
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Raquel Pacheco

June 23, 2026

5  out of  5
rating by Raquel Pacheco
"I have all of my insurance through Traci. The customer support at Traci's office is incredible. Everyone is very friendly and responds super quick. A special shout out to Rocio who is always extra patient with my questions and requests. Thank you!"
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Suzanne Bernier

June 22, 2026

5  out of  5
rating by Suzanne Bernier
"Rocio was incredibly helpful!"
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Geraldine Villarreal Arrieta

May 30, 2026

5  out of  5
rating by Geraldine Villarreal Arrieta
"I had the pleasure of working with this office on a customer relocation, and the experience was outstanding. Eva Lee is amazing, she genuinely cares about providing excellent customer service. Highly recommended!"
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Tekla Helprin

May 22, 2026

5  out of  5
rating by Tekla Helprin
"Diana,
She is a major asset to State Farm in Traci Hollader's office in San Francisco, CA. as an agent! She went the extra mile with her kind consideration and patience with any and all of my questions about my quote. So much so, that Ivebever been happier and felt so cared for with an auto insurance agent! And I must say, she along with her personalized Customer Service was the reason I signed up with State Farm for my new auto policy. She has a gift for truly listening to all of my concerns before I signed up.And til this day, is here for me at a moments call for any of my concerns no matter how small. She is an invaluable asset to State Farm! Thank you Alyssa from the bottom of my heart!
Tekla Helprin"
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Greg Bunting

May 14, 2026

5  out of  5
rating by Greg Bunting
"Heather Love helped me add a new vehicle to my policy and he made it very easy. She is very courteous, professional and went the extra mile to help me. I would recommend this agency without reservation. Thanks Heather"
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Jonathan Dolan

May 7, 2026

5  out of  5
rating by Jonathan Dolan
"Heather Love is always helpful when we need to add or change things to our policy. I have had State Farm for over 35 years. I moved to CA from FL and needed to find a local agent. I’m so glad I found Traci’s office and Heather."
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J P

May 1, 2026

5  out of  5
rating by J P
"I never leave reviews but I couldn't pass up the opportunity to leave a 5 star review after a conversation with Heather about life insurance options. She took the time to go over (in detail) what would be the best and wisest decision given the options available for me. Her customer service was one the best interactions Ive ever had. Heather's knowledge, patience, and kindness was superior. I highly recommend her!"
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Sonya Winterhalder

April 24, 2026

5  out of  5
rating by Sonya Winterhalder
"Eva Lee was super responsive and amazing when I learned I had to get flood insurance all of a sudden. It was a big bummer and she stepped right in and got things handled affordably and with care."
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Angelica Santiago

April 9, 2026

5  out of  5
rating by Angelica Santiago
"Absolutely love my insurance office. Been with State Farm for years. Heather is amazing. She's extremely knowledgeable and helpful and just makes everything go smooth.I recommend Traci Hollander's office to everyone."
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John Bernhelm

April 7, 2026

5  out of  5
rating by John Bernhelm
"Dealing with insurance can be painful, but State Farm makes it pretty easy, and today I called up Traci's office to do a review and update of my coverage and Rocio walked me through everything, answered all my questions and helped us land in a better place for our coverage and premiums. Thanks for your time and help today, Rocio!"
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Eric Brown

March 24, 2026

5  out of  5
rating by Eric Brown
"A big thank you to Eva Lee for all her help with a specialty insurance product. She's terrific!"
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Sarah Thebarge

March 19, 2026

5  out of  5
rating by Sarah Thebarge
"I’ve been a State Farm customer for several decades, and Traci Hollander’s office is by far the most friendly, efficient and accessible branch I’ve experienced. Eva Lee, in particular, has gone out of her way to be extremely helpful. I truly appreciate the outstanding service from this team."
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Dennis Kolb

March 11, 2026

5  out of  5
rating by Dennis Kolb
"We had an issue with our mortgage company and our condo insurance. Operations Manager Rocio jumped on the issue contacted our mortgage company and cleared everything up the same afternoon and sent us confirmation of satisfaction. Never ever had an issue with this agency due to its excellent staff. Thank you Rocio."
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Eric Palor

March 10, 2026

5  out of  5
rating by Eric Palor
"I am almost 10 years in State Farm now, whenever i need help about insurance or policy Ms. Eva Lee is always helpful, very polite, professional, knowledgeable. You can feel that she cares on what she do. 5 STAR for Ms. Eva Lee, thank you."
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Kuilani Robinson

February 26, 2026

5  out of  5
rating by Kuilani Robinson
"Heather at State Farm is absolutely fantastic! She's always super helpful, incredibly knowledgeable, and makes the whole insurance process so much easier to understand. I really appreciate her friendly and professional approach. Highly recommend!"
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Michelle Clingan

February 26, 2026

5  out of  5
rating by Michelle Clingan
"Heather love did a terrific job helping me insure my car."
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Katie Olson

February 25, 2026

5  out of  5
rating by Katie Olson
"Heather was the best! She broke down my coverage and exactly what I’m paying for. I even was able to get life insurance for less than $15 a month! Win win!"
We responded:
"Thank you for your review, Katie! Heather is the best. We look forward to serving you and your insurance needs!"
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Dj Sebastian

February 17, 2026

5  out of  5
rating by Dj Sebastian
"Rocio Jimenez was very helpful!"
We responded:
"Thank you for your 5-star review! We are so glad you had a wonderful experience with Rocio. My State Farm team and I are happy to be your good neighbor!"
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Donald MacDonald

February 16, 2026

5  out of  5
rating by Donald MacDonald
"Good service"
We responded:
"We appreciate you taking the time to review us, Donald. If you need anything in the future, please do not hesitate to reach out! We're happy to help."
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R M

February 14, 2026

5  out of  5
rating by R M
"Had a great experience with Ms. Lee"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service. If there is anything else we can do for your insurance needs, just let us know!"
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Leslie Trutner

February 11, 2026

5  out of  5
rating by Leslie Trutner
"I have always received incredibly efficient and helpful service from Traci's office, and am always thrilled not to have to deal with the details of the insurance process! Thank you Rocio!"
We responded:
"Leslie, we are so glad to hear that you had a pleasant experience with us and are glad we lived up to your expectations! We are proud to be your San Francisco State Farm Agency.

Edit 2/2026:
Thank you for your updated review, Leslie! Glad you had a wonderful experience with Rocio. If you need anything else, please don't hesitate to reach out!"