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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Rachel Long

August 13, 2025

5  out of  5
rating by Rachel Long
"Diana Lima was such a great help - she helped us navigate the billing system and more! She was so friendly and patient!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with Diana. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "
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eddie ng

August 12, 2025

5  out of  5
rating by eddie ng
"Had a great experience working with Eva Lee with Traci Hollander - State Farm Insurance with an auto insurance quote and more!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service Eva has provided. If you ever have any questions or need assistance, we’re here to help! "
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Victor Vazquez (Vic Vazquez)

August 7, 2025

5  out of  5
rating by Victor Vazquez (Vic Vazquez)
"Heather was amazing! She was able to insure my property and gave me an amazing quote. She also took the time to make sure everything was properly done and in order. Every time I had a question, she was there to answer and also made me feel like I could call her anytime. If you are looking for a great insurance agent, don’t hesitate to call Heather."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office and with Heather. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "
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Jessica Bush

August 6, 2025

5  out of  5
rating by Jessica Bush
"Heather was a tremendous help with understanding our car insurance policy."
We responded:
"Thank you, Jessica, for reviewing our State Farm office! We’re thrilled to know you had a positive experience with Heather. We look forward to continuing to support your insurance needs."
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amoniz1000

August 6, 2025

5  out of  5
rating by amoniz1000
"Heather Love helped me with car insurance and i had the best phone call experience i think I have ever had with a over the phone representative! Heather was so nice, I would refer to anyone out there that needs car or life insurance she's just amazing!!!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with Heather. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "
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Patrick Patterson

August 5, 2025

5  out of  5
rating by Patrick Patterson
"Wanna give a special thanks to Heather Love for helping my mother and sisters with their auto insurance policies. I recommend her highly recommend her. She’s great at what she does and was a big help. Thanks Heather. I will be sending you more referrals."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help."
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Irma Duafala

August 5, 2025

5  out of  5
rating by Irma Duafala
"I have been using the insurance services and Heather Love is beyond knowledgeable, competent, and caring . If you are looking for a company that has your back , will educate you , will answer all your questions, YOU need to call Heather!"
We responded:
"Thank you for your 5-star review! We are so glad you had a wonderful experience with Heather. My State Farm team and I are happy to be your good neighbor! "
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Michele Worthington

July 31, 2025

5  out of  5
rating by Michele Worthington
"This office insured me for both my home and car. I trust them to be honest, forthcoming and deliver which is what you need from your insurance company - not excuses nor the inability to be there when you call with questions. I highly recommend commend them if you live in California."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us, as your satisfaction is our top priority. We look forward to continuing to support your insurance needs. "
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Stephen Lathbury

July 30, 2025

5  out of  5
rating by Stephen Lathbury
"I needed updating to my current renter’s policy. Eva Lee was extremely helpful completing the changes and emailing the policy updates quickly. Thanks so much!!!"
We responded:
"We’re honored by your positive feedback, Stephen! We look forward to continuing to provide you with great service. If there is anything else we can do for your insurance needs, just let us know! "
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James Lynch III

July 29, 2025

4  out of  5
rating by James Lynch III
"Rocio helped untangle a morass of insurance situations after I moved out of SF... great resource."
We responded:
"Thank you for your feedback, James! We’re glad to hear you had a positive experience with our State Farm team. If there is anything else we can do to improve and earn that fifth star, please let us know. We’re here to help with your insurance needs and appreciate your feedback! "
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LO BLOUSTEIN

July 26, 2025

5  out of  5
rating by LO BLOUSTEIN
"my partner and i have had excellent service on our auto policy with this san francisco agency. giving a special shout-out to Alyssa Anderson who is knowledgable, responsive and empathic. thanks!"
We responded:
"Thank you for your review, Lo! We are thrilled you had a wonderful experience with Alyssa. Please don't hesitate to reach out if you need anything else!"
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Devin Abbott

July 25, 2025

5  out of  5
rating by Devin Abbott
"Thanks to Rocio for helping resolve the mysterious delays in my DMV renewal!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! "
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Jill

July 23, 2025

5  out of  5
rating by Jill
"We had some questions regarding our policies and Rocio not only took the time to sit with us and clearly explain everything but also wrote it all down in an email for our records. We have experienced nothing but excellent customer service from Rocio and this office over the years. Highly recommend their services."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our Rocio. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "
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Robin phillips

July 22, 2025

5  out of  5
rating by Robin phillips
"Diana Lima was excellent in helping us adjust our coverage to fit our needs! I look forward to working with her again!"
We responded:
"We agree, Diana is the best! Thank you for your glowing review, Robin. We look forward to serving you again soon!"
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Charles Hudson

July 17, 2025

5  out of  5
rating by Charles Hudson
"All questions explained answered thoroughly in a quick and timely fashion. A perfect question and answer experience"
We responded:
"Thank you so much for your review, Charles! We're happy to be a good neighbor. Feel free to reach out to us any time!"
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John W

July 16, 2025

5  out of  5
rating by John W
"I had contact with Eva Lee during my transition to California this past Summer about transferring and updating my insurance. She helped me with "All Aspects" of my insurance, she followed up, she kept it on my terms so I understood, she made recommendations that fit, and she was very personable and professional throughout the move. Eva, will be my Insurance agent for along time. I totally recommend and trust Eva, the agency she represents, along with her colleagues that helped with the process as well!!! Update: 01-10-23 Just needed to update and get some additional insurance. Called Eva, my call was returned promptly, questions answered, questions asked about coverage and what we needed. She explained the new policy, asked how we were doing on our other insurance policies . The new policy was written and emailed shortly after. Eva is a great agent, if you need one, I recommend you contact her!!!! That’s all!! Update: 07-14-25 Just got contacted by Traci’s office. Spoke with Rocio Jimenez to update some information and she did us right. She needed some information on drivers and vehicles, she ran the information saving us a considerable amount of money. I am grateful to the call from them, and I feel that they have the best interest always for me and their clients. I have been with State Farm for many years and would not give up the company or this agency. Thank you all. Every agent I’ve dealt with is very professional and know their stuff. Shout outs to all, especially Rocio, and Eva Lee who was my original contact in the Bay Area. If you need a professional and knowledgeable insurance agency, contact Traci Hollander State Farm."
We responded:
"John, we love seeing reviews like this! It is a top priority in our office to provide great insurance options for our policyholders, and we are thrilled you are happy with your experience with Eva. Our office is there for you whenever you need us and is honored you have chosen our office to help you protect what matters most. Edit 7/15/2025: Thank you so much for your updated review, John! Rocio and Eva are the best. We are here to help whenever you need - please don't hesitate to reach out!"
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Tekla Helprin

July 15, 2025

5  out of  5
rating by Tekla Helprin
"Alyssa! She is a major asset to State Farm as an agent! She went the extra mile with her kind consideration and patience with any and all of my questions about my quote. So much so, that Ivebever been happier and felt so cared for with an auto insurance agent! And I must say, she along with her personalized Customer Service was the reason I signed up with State Farm for my new auto policy. She has a gift for truly listening to all of my concerns before I signed up.And til this day, is here for me at a moments call for any of my concerns no matter how small. She is an invaluable asset to State Farm! Thank you Alyssa from the bottom of my heart! Tekla Helprin"
We responded:
"Hi Tekla, Alyssa is indeed a valuable member of our team. I'm glad she was able to assist you with such dedication and care. It's wonderful to know that her personalized service made a difference in your decision to choose State Farm for your auto policy. We appreciate your kind words and are here for any future needs or questions you may have. Thank you for sharing your experience. - Traci Hollander - State Farm Insurance Agent, San Francisco, CA"
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C Chan

July 14, 2025

5  out of  5
rating by C Chan
"Alyssa Anderson gave me a really good deal on auto insurance! She's really nice and easy to work with."
We responded:
"Thank you for your 5-star review. My State Farm team and I are happy to be your good neighbor!"
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Rick Mason

July 7, 2025

5  out of  5
rating by Rick Mason
"I've been with Traci Hollander's State Farm office for about 8 years now. Always much more helpful than I had come to expect from other insurance companies--available and personal service. A shout-out to Rocio for consistently responsive and smart help!"
We responded:
"Thank you for your thoughtful review, Rick! We're so glad you had a wonderful experience with Rocio. If there is anything we can do for you in the future, please let us know!"
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Kasia Parker

July 7, 2025

5  out of  5
rating by Kasia Parker
"Worked with Rocio to make confirm the new bill and make sure that we go the good student / student away discounts. Very professional and pleasant interaction."
We responded:
"We appreciate your review! Rocio is truly the best. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "
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Rick clarke

July 7, 2025

5  out of  5
rating by Rick clarke
"We have been with Traci Hollander for many years. This year we dealt with Eva Lee who was amazingly professional and helpful It’s wonderful to work with suck a terrific office staff. We’re wonderfully happy with your service Rick and Ann Clarke San Rafael"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service. If there is anything else we can do for your insurance needs, just let us know! "
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Tommy Cho

July 2, 2025

5  out of  5
rating by Tommy Cho
"I recently had some questions about my insurance policy and reached out to my agent Rocio Jimenez, and I couldn’t be happier with the help I received. They were knowledgeable, patient, and took the time to explain everything in a clear and easy-to-understand way. What really stood out was how responsive and professional they were—no long waits, no confusion, just straightforward answers that gave me peace of mind. It's reassuring to know I have someone reliable I can count on when it comes to something as important as insurance."
We responded:
"We’re thankful for your feedback! It is so great to hear you had a wonderful experience with Rocio. It’s our pleasure to assist you with your insurance needs - if there is anything else we can do to help, please let us know! "
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Susan Gubernat

July 1, 2025

5  out of  5
rating by Susan Gubernat
"Rocio Jimenez of Traci Hollander's office went above and beyond today--and without an appointment--to get me the documents needed. Really grateful to her!"
We responded:
"We appreciate your review, Susan! We are delighted to know you had a great experience with Rocio. Please don't hesitate to reach out if you need any assistance in the future!"
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Eric Toscano

June 27, 2025

5  out of  5
rating by Eric Toscano
"Fantastic! My wife and I have worked with Traci Hollander's Office for the past several years and have State Farm home, auto, umbrella, and renters policies. We've always been pleased with the service we've received but we wanted to specifically acknowledge and thank Eva Lee, who has been nothing short of amazing. Not only has she been incredibly patient in helping us identify insurance policies that meet our particular needs, she has also been super responsive and, most importantly, has always put our needs first, recommending policy combinations that deliver the best value for our needs. Thanks so much, Eva!"
We responded:
"Edit: Thank you so much for your wonderful review, Eric! We know Eva still delivers top notch customer service, and it's great to see continued appreciation for her. She's the best! Thank you, Eric, for the amazing review! Our team works hard to provide an excellent insurance experience, and we are thrilled to hear our team delivered for your home, auto, umbrella, and renter's policies! We are lucky to have hard-working team members, like Eva, who make sure our customers can make the right choice for their coverage. Thank you for trusting us with your insurance needs!"
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Junior Corcuchia

June 25, 2025

5  out of  5
rating by Junior Corcuchia
"My name is Vicky Corcuchia and I have been with State Farm for at least 30 plus years with Marilyn Wong. We had an unfortunate incident, our vehicle was stolen and State Farm as a whole from our agent to the claims department were amazing! Than I was told I could go to any State Farm office to get some documents signed and also someone there to witness myself sign the documents. I went to the office of Traci Hollander and this wonderful person assisted me Rocio Jimenez and my God could my experience get any better! Rocio was just as amazing as everyone else who is affiliated with State Farm, simply made my experience painless and stress free. The level of service provided was outstanding. With much gratitude Vicky Corcuchia"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service. If there is anything else we can do for your insurance needs, just let us know! "