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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Edward Dean

June 3, 2023

5  out of  5 rating by Edward Dean
"Heather Love was a perfect example of why I use Traci Hollander office for my insurance needs. I called at the end of the office day but she returned my call after hours to make sure. received a response the same day. She made sure I had my Nevada insurance card in plenty of time to apply for my Nevada driver's license. I have always been impressed by the service I receive whenever I call Traci's office."

Carly Hackbarth

May 23, 2023

5  out of  5 rating by Carly Hackbarth
"Alyssa and the team are always quick to help with my personal and business insurance needs!"

Adam Ahmad

May 23, 2023

5  out of  5 rating by Adam Ahmad
"We needed renters insurance for a new move and Eva Lee absolutely knocked it out of the park when it came to explaining the policy and helping us through the minor details! Everyone seemed super nice and we're excited to be with a great company. Thank you Eva!"

Alex Kira

May 22, 2023

5  out of  5 rating by Alex Kira
"Great service and very responsive! Helpful with resources to think of overall coverage versus any one specific policy and took time to answer any questions and make sure I was comfortable with the choices. Enjoyed working with Kendall at the office!"

Foster Weeks

May 22, 2023

5  out of  5 rating by Foster Weeks
"Eva Lee is a stellar resource on comparing policy information. Very quick efficient and helps get to the bottom line; saving money. Many thanks to Eva and thoroughly enjoy working with her on my business."

Marcia Gregory

May 22, 2023

5  out of  5 rating by Marcia Gregory
"Several years ago I moved all of my insurance policies, both business and personal, to Traci's office and have never, once, regretted that decision. She and her staff are extremely knowledgable, helpful, and always responsive. In particular, Rocio Jimenez was recently a huge (and quick!) help to me in resolving a car insurance policy transfer. Thank you Rocio!"

gretchen simm

May 20, 2023

5  out of  5 rating by gretchen simm
"Talked to Eva Lee about a new personal articles policy. Eva was so friendly and knowledgeable and steered me in the right direction. Eva also advised me to change my renter's policy to save some money bundled with the new policy. Was so fast and got coverage hours later. Highly recommend working with Eva and this agency."

David Katz

May 12, 2023

5  out of  5 rating by David Katz
"Heather and Beau were helpful and responsive, forthcoming with information, and generally supportive and dependable."

Eric Jennings

May 12, 2023

5  out of  5 rating by Eric Jennings
"Had an easy time adding a vehicle to my policy. Thanks Heather Love."

Claire C

May 12, 2023

5  out of  5 rating by Claire C
"I have always had great service from Traci Hollander's office. Today Rocio did a great job helping me understand State Farm's policies on Wildfire Mitigation discounts. Highly recommend."

Sidra Vala

May 9, 2023

5  out of  5 rating by Sidra Vala
"Eva was very helpful and responsive with my HO6 plans and quotes. I’m a first time home owner, so I had a lot of questions, also I’m very unfamiliar with the whole process and technical terms, but Eva was very great at communicating with me and helped me to find the best plans and rates."

Kevin Urbatsch

May 8, 2023

5  out of  5 rating by Kevin Urbatsch
"Traci Hollander's office is always fantastic. Another great interaction with Heather Love who provided quick and accurate help in obtaining car and umbrella insurance."

qixin liu

May 4, 2023

5  out of  5 rating by qixin liu
"I like them and their agents respone to my request very quickly."

Ana Zaldivar

April 25, 2023

5  out of  5 rating by Ana Zaldivar
"I worked with Alyssa and she was great at getting me a rental and auto insurance bundle at the lowest cost I could find for that coverage. She was responsive and very helpful in the process. I really recommend this insurance and in particular this branch."

Heidi Holman

April 24, 2023

5  out of  5 rating by Heidi Holman
"I worked with Alyssa, who was very knowledgeable, helpful and sympathetic. Excellent customer service; highly recommend!"

Brian Fox

April 23, 2023

5  out of  5 rating by Brian Fox
"Heather was very helpful with insuring a used car for my daughter. She was knowledgeable and efficient."

David Fink

April 23, 2023

5  out of  5 rating by David Fink
"I am very pleased with the support and guidance Alyssa provided when I was searching for auto insurance. It's refreshing to work with someone who knows what good customer service is about. Alyssa walked me through what I needed to know to make an informed decision and worked with me to set up the coverage and start date on a used car I was purchasing. Thank you Alyssa, and the team at Traci Hollander."

Jaxon Willebeek-LeMair

April 21, 2023

5  out of  5 rating by Jaxon Willebeek-LeMair
"Everyone was incredibly helpful, especially cause I have no clue what I am doing. Alyssa was one of the most helpful and friendly people I have had ever help me with stuff. 10/10 would recommend"

Urvashi Reddy

April 21, 2023

5  out of  5 rating by Urvashi Reddy
"I worked with Alyssa to bundle my home and auto insurance when we purchased a new home. Alyssa was able to get me quotes pretty quickly and was always happy to discuss the details. Would definitely recommend working with this office!"

Olga Prokopenkova

April 21, 2023

5  out of  5 rating by Olga Prokopenkova
"I had another great experience working with Traci's team. Alyssa helped me get insurance for my business. We completed the whole process in under 30 mins - I got great service, quick and efficient - and got my business ensured. Highly recommend Alyssa!"

Yuping Ma

April 19, 2023

5  out of  5 rating by Yuping Ma
"A big THANKS to Eva Lee, she helped us with our homeowner policies, she was very thoughtful and patient, we ended up saving a lot of money and got more covered at the same time. Really appreciate and highly recommend!"


April 7, 2023

5  out of  5 rating by S M
"Superb Service and Attention to Detail! Several months ago a dear friend passed away and I've had to manage his Estate and the multiple policies he had with this office. Every single individual that I've interacted with at this office has been incredible! They were all professional, patient, knowledgeable and incredibly kind, a truly rare combination. Thank you Alyssa, Cindy, Vicki, Norma and Delia. I couldn't have done this without you. I can rest more easily now that I know my friend's Estate is in good hands."

Isabel Kazemi

April 5, 2023

5  out of  5 rating by Isabel Kazemi
"We have worked with Traci and her wonderful staff for over 25 years. Everyone that we come in contact with at the office has been professional, efficient, and responsive to all of our insurance needs! Thank you to Heather this week for helping us with our recent request."

Christian Posadas

March 24, 2023

5  out of  5 rating by Christian Posadas
"Eva was amazing in helping us secure a home policy before closing. She was super helpful and made sure we had all the right coverages to give us peace of mind. Thank you Eva!!!!"

Devion Holt

March 21, 2023

5  out of  5 rating by Devion Holt
"So, unfortunately, I've been having a lot of bad luck with my car. Living in Oakland can be tough for a car owner. Fortunately, for me, Vincent has given me an amazing experience with getting all of my issues handled. Every time I speak with him, he's met me with a great attitude, fast service, and he answers all of my many questions with patience. Vincent is my go to guy. Thanks!"